If you are not satisfied with a product you ordered from Discountshop-online.com or if it is defective or damaged, you can return it to us within 30 days of the delivery date, and we will refund your money. or replace the entire item.
You can return most new, unopened items within 30 days of delivery for a full refund. We will also pay the return shipping cost if the return is the result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of delivering your package to the return sender; however, in many cases you will receive a refund sooner. This period includes transit time for us to receive your return from sender (5-10 business days), the time it takes us to process your return once we receive it (3-5 business days), and the time it takes your bank to process our refund request (5 to 10 working days).
If you need to return an item, simply log into your account, view the order using the "Complete Orders" link in the My Account menu and click the Return Item (s) button. We will notify you via email of your refund once we have received and processed the returned item.
Shipping is FREE on all orders over € 50 shipped by DiscountShop Online to France, Belgium, Spain, Italy, Luxembourg, Portugal and Switzerland.
We can ship to virtually any address in Europe. Note that there are restrictions on some products and that some products cannot be shipped to international destinations.
When you place an order, we estimate the shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are based on weight. The weight of such an item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded to the next whole pound.
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